Internship
Chamberlain Group
Internship Overview
I interned at Chamberlain Group in Oakbrook, IL, during the summer of 2018. I worked on the UX & UI aspects of multiple projects within the Global Innovation department.
The Company
Chamberlain Group (CGI) is a global leader in access solutions and products. As the corporate parent company to LiftMaster, Chamberlain, Merlin and Grifco, they design and engineer residential garage door openers, commercial door operators and gate entry systems. Their products are connected through our innovative myQ technology which empowers users to control or monitor their entry points through smartphone access. They are also the parent company to Controlled Products Systems Group, the largest wholesale distributor of perimeter access control equipment in the U.S. and an affiliate of Systems, Inc., one of North America’s leading dock leveler manufacturers.
Source: https://www.chamberlaingroup.com
Internship Length
12 Weeks , May 2018 - August 2018
Learnings
Interviewing, Digital Prototyping, Usability Testing
Team
Rachel Fallon Evan Scott Devin Tran
Keeton Yost Yunan Wu Pranshu Trivedi
Kevin McDonald
My Contributions
Designed and prototyped high fidelity screen flows for the CapXL system in order to expand the multi-user network.
Prototyped and developed high fidelity screen flows for the myQ application for the Apple watch in order to increase the myQ user group
Re-designed the layout LiftMaster style guide.
Collaborated on a summer long project with a multidisciplinary team of 7 interns.
What I Learned
This was my first UX internship and I learned an extensive amount about how UX design is executed within a real-world company. This was also my first experience working alongside developers and engineers, which taught me a lot about the holistic approach to creating digital products. The summer long project our team worked on was the first time I was involved with a project from early design to functional prototype, which was an amazing experience.
PROJECT 1 - CAPXL COMMUNITY SCREEN FLOW
For the heuristic analysis, we used Nielsen and Molich’s 10 usability heuristics. The results of the heuristic analysis will be used to ensure that the problems found will be addressed in our end solution.
PROJECT 2 - myQ APPLE WATCH SCREEN FLOW
The myQ Apple Watch Screen Flow project was a re-design of an already existing application. Our goal for the app is to expand the myQ network and attract more users.
PROJECT 3 - PERIMETER
Along with those 3 projects, there was a big team project that was designed to take the whole summer. I was on a team of 7 interns, which was made up of 3 UX designers, 3 engineers, and 1 industrial designers. This project is a future innovation project and the challenge/goal was very broad. It involves creating some sort of device/system that can help parents better know where there children are throughout the day, keep track of them, or just something that makes the parents feel like the kids are safer when at school or on their own.
Solution: A child tracking wristband to be used during school field trips. The children's wristbands would be synced to an app for the chaperone to monitor and provide feedback when the child left their set safety range.
PROJECT 4 - LIFTMASTER STYLE GUIDE
For the LiftMaster style guide I worked side by side with one of the current UX designers at Chamberlain. He provided me with multiple mid-fi app screen flows for the LiftMaster mobile application. It was my job to then create a low-fi version of those screens within Axure to pass on to the development team. Along with that, I was asked to make a style guide to go along with the screen flow for the use of the development team. The whole style guide can be viewed by clicking the button below.
Special Thanks To:
Anna Demirgian-Ebner
Maury Alamin
Jeremy Abel
Ben Hunt
Lucas Enright
Brad Atwell
Paul Kuzich
Michael Lipman
Tim Nowack